Security & Privacy
All documents are stored exclusively in AWS infrastructure located in Singapore (ap-southeast-1 region). Your files never leave Singapore servers. Storage is isolated per organisation — no other DoxMinds customer can access your documents.
Documents are encrypted at rest using AES-256 and in transit using TLS 1.2+. DoxMinds is built on AWS infrastructure which holds SOC 2 Type II and ISO 27001 certifications. Access to stored documents is restricted by tenant-scoped authentication — only authenticated users within your organisation can retrieve your files.
When you run a compliance scan or use AI Chat, DoxMinds extracts the text content of your document and sends it to Anthropic's API for analysis. The document file itself never leaves AWS Singapore (ap-southeast-1) infrastructure — only extracted text is transmitted, and only when you explicitly trigger a scan or query.
No. DoxMinds uses Anthropic's commercial API, which operates under a zero data retention policy. Text sent for processing is not stored by Anthropic, logged, or used for AI model training. This applies to all compliance scans and AI Chat queries.
DoxMinds operates strict internal access controls. Document storage is access-restricted at the infrastructure level. No DoxMinds staff member accesses customer documents without explicit written consent from the account administrator, except where required by law.
Yes. You can delete any document from your account at any time. Deletion permanently removes the file from storage and all associated scan results. If you close your account, all documents and data are purged within 30 days.
Summary
✓ Documents stored in AWS Singapore (ap-southeast-1) — never leave your region
✓ AES-256 encryption at rest · TLS in transit
✓ Per-tenant isolated storage — no cross-account access
✓ Document files never transmitted to Anthropic — text only, on demand
✓ Anthropic API: zero data retention — no training on your content
✓ Built on SOC 2 & ISO 27001 certified AWS infrastructure
✓ Delete anytime — permanent removal within 30 days of account closure
Questions about security or data handling? Contact us at security@doxminds.com